Cakesify Seller help

How does Cakesify work, start to finish?

Six steps, and most sellers get through the first five in a day or two.

  1. Apply. You fill in an application. We look at what you make and where you are.
  2. Get selected and register. Selected sellers get a payment link for the one-time registration fee, and then can create their store.
  3. Set up your store. Store name and description, phone verification, dispatch location, payout details, delivery settings.
  4. Add your products. Photos, prices, sizes, ingredients, allergens, prep time. Aim for ten to start.
  5. Go live and share. Your store link goes on Instagram, WhatsApp, wherever your people are. Your products also become eligible for the Cakesify Marketplace.
  6. Orders arrive. You get a text and an email. You accept, you make it, you hand it over. Payout follows a few days later. See How do orders work?

What we do and what you do

We run the shop: the storefront, the product pages, the checkout, the payment, the order records, the payout, and a good share of the discovery through search and the marketplace.

You make the food, keep the listings honest, and get the order out on time.

Where a Cakesify delivery partner is used, we help coordinate it. Where you arrange delivery yourself, that part is yours.

What next

What do I need before I start?

Read next

What is Cakesify? Getting started What do I need before I start? Getting started How do orders work? Orders
Still stuck?

Write to us with your Order ID and what went wrong. We reply within 1 to 2 working days. If it is a food safety matter, call your customer first and do not wait for us.

Email support

Last checked October 2026, against Seller Handbook V7. Fees, refunds and recalls are governed by the Seller Agreement.