How do orders work?

Order received, accept, prepare, ready, pickup or delivery, completed, settlement. That is the whole journey, and you drive most of it.

When an order comes in

You get a text message on your registered phone and an email. Open your dashboard and you will see it under Orders.

The first decision is yours: accept or reject. See How do I accept or reject an order?.

Once you accept

The order is yours. You make it to the detail on the order, you have it ready on time, and you hand it over in good condition. Keep the status updated as you go so the customer and we can see where things are.

Keep your notifications on

Your registered phone and email are the only place order alerts go. If your phone is on silent for two days, orders sit unanswered, and unanswered orders expire.

After delivery

Mark the order complete. Your payout for it is initiated after fulfilment and usually reaches your bank within three to five business days. See When do I get paid?.