Orders

What happens when an order comes in, and everything after that.

Start here How do orders work? Order arrives, you accept, you prepare, you hand over. Payout follows a few days after. Start here How do I accept or reject an order? Open Orders in your dashboard and tap Accept or Reject. Do it promptly either way. How do I update the order status? Open the order in your dashboard and update the status as it moves through preparation to delivery. What if a customer asks to change their order? Accept it only if you can do it without affecting the product, timing or cost. Record it in order notes. Start here What if I cannot make something that is already ordered? Tell the customer and us immediately. Never substitute without the customer agreeing first. How do cancellations work? If you reject an order it is cancelled and the customer refunded. Other cases follow our refund policy. Using order notes Record anything agreed with the customer on the order itself. It is the record if a question comes up.

Still stuck?

Write to us with your Order ID and what went wrong. We reply within 1 to 2 working days. If it is a food safety matter, call your customer first and do not wait for us.