Food safety and recalls

What to do if something you sold might be unsafe.

Start here I think something I sold may be unsafe. What do I do right now? Call the customer on the number on the order and tell them not to eat it. Then write to us. Start here What is a product recall and what triggers one? Stopping sale and getting an unsafe product back. Six things can trigger a review. Start here What happens during a recall? Listings come down within 2 hours, you stop selling and set stock aside, customers are contacted within 24 hours. Start here Who pays for refunds in a recall? It depends on the cause. Your share is capped at the payout you received for the affected orders. Start here Handling allergens Declare every allergen on every listing. One left off is treated as the most serious class of recall. Hygiene expectations The basics, done consistently. Customers choose home food because they trust the kitchen.

Still stuck?

Write to us with your Order ID and what went wrong. We reply within 1 to 2 working days. If it is a food safety matter, call your customer first and do not wait for us.