Payments and payouts
What is deducted, when the money reaches your bank, and what to do if it does not.
Start here
When do I get paid?
Payouts start after the order is fulfilled and usually reach your bank in three to five business days.
Where do I see the breakdown for one order?
Dashboard, Orders, select the order. The payout summary shows every deduction separately.
Start here
My payout failed or my bank details are wrong
Check and correct your details under Payout Setup, then contact support with the Order ID.
What happens to my payout if a customer gets a refund?
Before settlement it is adjusted. After settlement it may be recovered from a future payout.
When do refunds apply?
When an order is cancelled or rejected, when a complaint is upheld, and in a product recall.
Start here
What does Cakesify charge me?
No subscription. A 10% commission plus 18% GST on it, the gateway fee, and TCS if you are registered.
Start here
Why is my payout different from the price I set?
Commission and GST on it come off. If you are GST registered you also receive the GST, which you then remit.
Start here
Who issues the invoice?
You issue the product invoice to your customer. Cakesify invoices you separately for its commission.
Still stuck?
Write to us with your Order ID and what went wrong. We reply within 1 to 2 working days. If it is a food safety matter, call your customer first and do not wait for us.
Email support