My payout failed or my bank details are wrong

Go to Seller Dashboard > Payout Setup, check every character of your account number and IFSC, and correct anything wrong. Then write to support@cakesify.com with the Order ID or the payout reference.

If your details were correct

The payout is reprocessed once the issue is resolved. These are usually bank-side and clear quickly.

If the details were wrong

This is the slower case. If the money reached a different but valid account, we investigate and work to recover it before reprocessing. Depending on the circumstances that can take 7 to 14 business days.

It is not lost, but it is slow, which is why the two minutes spent checking the account number at setup is worth so much.

What to send us

• Order ID, or the payout reference
• The date you expected it
• What your payout setup says now
• Whether you changed your bank details recently

Common causes

• A single transposed digit in the account number
• An IFSC for the wrong branch of the right bank
• An account name that does not match the PAN
• An account that has been closed or frozen since you set it up

Preventing a repeat

After you correct your details, check the next payout lands before the one after that is due. Catching it on order two is a very different problem from catching it on order twenty.