How do I contact Cakesify?

support@cakesify.com for everything. We review and come back with a resolution or next steps within one to two working days.

Food safety is the exception

If you believe something you have already sold may be unsafe, do not wait for a reply. Call the customer on the number on the order, then write to us. See I think something I sold may be unsafe.

What to include, always

• Order ID
• Customer name or contact, where it is relevant
• The fulfilment or delivery date
• The current order status
• A clear description of what happened
• Photos, screenshots or other evidence

An email with the Order ID is answered in one reply. An email without it takes three.

What counts as urgent

An accepted order you cannot fulfil. A failed delivery or pickup. A serious product complaint. Anything that may stop an order being completed. Say so in the subject line.

If you cannot get into your account at all

See I cannot log in

Where to find things yourself first

Orders, payouts, products and store settings are all in your dashboard under Orders, Payouts and Store details. Many questions are answered faster there than by email.

Formal complaints

For an unresolved complaint or a formal grievance, contact our Grievance Officer, Vinitha Varghese, at grievances@cakesify.com. Consumer complaints are acknowledged within 48 hours, with an aim to resolve within one month, subject to any third party coordination needed.