I cannot log in

Use Forgot password to reset your account with your registered email address or phone number. That solves most cases in a minute.

If you have lost access to both

If you no longer have the email address or the phone number you registered with, write to support@cakesify.com with your store name and whatever registered details you do have. We will verify who you are and restore access securely.

This takes a little longer than a password reset, for the obvious reason.

If the problem is an order rather than your account

A payment the customer made that is not showing is a different problem. See A customer paid but the order status has not updated

Do not create a second account

It is tempting and it makes everything worse. A second account for the same store splits your orders, your payouts and your history across two places, and merging them afterwards is painful.

Wait for us to restore the first one unless we specifically tell you otherwise.

While you are locked out

Orders keep arriving. Tell us in the same email so we can see what is pending. If you have a customer's details from an earlier order, contact them directly in the meantime.

Afterwards

Update your registered phone and email if either has changed, so this does not happen again. See Updating your verification details.