When something goes wrong
Login trouble, complaints, disputes and getting hold of us.
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I cannot log in
Use Forgot password. If you have lost access to both your email and phone, contact support.
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A customer paid but the order status has not updated
Check the order in your dashboard. If the payment is not showing, contact support and tell the customer not to pay again.
A customer has complained. What happens?
We review the order and the evidence. Resolution depends on what it shows, and nothing is automatic.
A product arrived damaged
Photos taken at handover decide these cases. Take them every time.
Packing your orders
Pack for the journey, not the counter. Then photograph it before handover.
A wrong or missing item was delivered
Check the order before handover. If it happened, tell the customer and us straight away.
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How do I contact Cakesify?
support@cakesify.com for most things. Food safety does not wait for a reply.
Raising a formal grievance
Contact the Grievance Officer at grievances@cakesify.com. Acknowledged within 48 hours.
Still stuck?
Write to us with your Order ID and what went wrong. We reply within 1 to 2 working days. If it is a food safety matter, call your customer first and do not wait for us.
Email support