Delivery and pickup
Your delivery area, what you charge, who carries the order, and pickup.
Start here
How do I set my delivery area and charges?
Set a base area with a flat charge, a per km rate beyond it, and a maximum radius.
Start here
Who handles the delivery?
Either you arrange it, or you use a Cakesify integrated delivery partner. Either way the order has to be ready.
What if delivery costs me more than the customer paid?
On a self-arranged delivery you are paid what your settings captured. The difference is yours, so keep settings current.
How does pickup work?
Turn on pickup in your settings and customers can collect from your dispatch location at no delivery charge.
What if a delivery is going to be late?
Tell the customer before they notice. Plan dispatch around peak times rather than through them.
What if the customer is not available to receive the order?
Confirm availability before you dispatch. If delivery fails after real attempts, contact us and record it.
What if a customer does not collect a pickup order?
Try to reach them, store it safely as long as shelf life allows, then contact support.
Still stuck?
Write to us with your Order ID and what went wrong. We reply within 1 to 2 working days. If it is a food safety matter, call your customer first and do not wait for us.
Email support