A customer paid but the order status has not updated

Open Dashboard > Orders and find the order.

If the payment shows as successful there

Move the order on yourself and fulfil it as normal. The payment is through; what you are looking at is a status that has not refreshed.

If the payment is not showing at all

1. Write to support@cakesify.com with the Order ID and the time the customer says they paid.
2. Tell the customer not to pay a second time while it is being checked. This is the important part. A duplicate payment turns a small problem into a refund that takes a week.
3. Ask the customer for their payment reference or a screenshot of the confirmation if they have one. It speeds things up considerably.

Do not start making it until you know

If the payment has genuinely not gone through, there is no order. Confirm before you buy ingredients.

Why this happens

Usually a gateway acknowledgement that has not come back yet. It generally resolves on its own within a short time. The cases that need us are the ones where money has left the customer's account and no order exists.