Cakesify Seller help

Where do I see the breakdown for one order?

  1. Open your dashboard and go to Orders.
  2. Select the order you want to check.
  3. Look at the payout summary in the order details. Every deduction is on its own line.

What you are looking at

The order amount sits at the top. Below it, every deduction on its own line: the commission, the GST on it, the gateway fee and its GST, and TCS if it applies to you. Then any delivery amount payable to you is added. The last line is what goes to your bank.

Checking it against your own records

Take one order a week and check it. Not because we expect it to be wrong, but because understanding exactly what comes off makes you better at pricing. Sellers who know their real per-order take price differently from sellers who work off the sticker price.

Invoices

There are two, and they are different things: the product invoice you issue to your customer, and Cakesify's invoice to you for the commission. See Who issues the invoice?

Read next

Why is my payout different from the price I set? Payments and payouts When do I get paid? Payments and payouts Who issues the invoice? Payments and payouts
Still stuck?

Write to us with your Order ID and what went wrong. We reply within 1 to 2 working days. If it is a food safety matter, call your customer first and do not wait for us.

Email support

Last checked October 2026, against Seller Handbook V7. Fees, refunds and recalls are governed by the Seller Agreement.