How do I close my store and leave?

Write to support@cakesify.com and ask for your store and account to be closed permanently. We will confirm before anything is removed.

Before you ask

Finish or cancel your open orders. Anything a customer has already paid for needs to be delivered or properly cancelled and refunded. Closing with live orders in the system is the one thing that causes real trouble.

What happens to your money

Pending payouts are settled the normal way. Closing your store does not forfeit anything you have earned.

What happens to your data

Your store comes down. Some records, mainly order and transaction history, have to be kept for legal, tax, accounting and dispute reasons. That is a requirement rather than a choice. Anything you want to request about your own data is handled under our privacy and data retention practices.

If you are closing for a reason we could fix

You do not have to explain yourself. But if it is something about how the platform works, we would genuinely rather hear it than not. Put it in the same email.

If you just need a break

Closing is permanent. If you only need time, pause your store instead.